About Us
About Company
Professional and Expert Ambulance Transport
Transparent Ambulance was founded in 2012. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. Our staff, equipment, and units were designed to exclusively service and cater to the needs of Surgical Hospitals, Hospital Emergency Departments, Behavioral Health Hospitals, Free-Standing Emergency Centers. Transparent Care EMS has become one of the fastest growing private ambulance services in Texas.
Quality Assurance
At Transparent Care EMS, quality isn’t just a goal, it’s a promise. Through a dedicated Quality Assurance (QA) program, we continuously monitor, evaluate, and improve every part of our service to ensure that each patient receives the highest standard of care every time, without compromise. Quality Assurance isn’t a checkbox, it’s a mindset. We hold ourselves to a higher standard so that our patients and partners can have complete confidence in our care. We believe that excellence is built on consistency, accountability, and a commitment to continuous improvement. Our QA process is designed to:
Ensure Patient Safety, Monitor Performance Metrics, Staff Training & Evaluation, Vehicle & Equipment Inspections, Customer Feedback Integration.
Our Mission
At Transparent Ambulance Service, our mission is to be the leading provider of quality Medical Transportation Services in the greater Texas Area. As health care professionals, our top priority is our patients and their care. We are committed to preserving the rights, privacy, and dignity of all patients we transport. Honesty is still the best policy. That’s why we always accept personal responsibility for our actions. Our deep commitment to ethical decision making and honest dealings is who Transparent Ambulance is—both in our work performance and daily lives.
We are dedicated to providing safe, prompt, and reliable transportation, while delivering the highest level of quality care that our patients have experienced. Our success is greatly dependent upon the success of the facilities we service. Our goal is to create a unique partnership with the same marketing goals in mind for your facility. Our dedicated marketing ambulances and bike medics attend health fairs, grand openings, community outreach programs, and other marketing events.
Hassan Kassem
FOUNDER
Need help? Contact me
+1 713-401-4545 or [email protected]
Our History
Superior Services
2012 - 2025
Our Most Efficient Year
Moving Forward, Stronger Than Ever,
At Transparent Care EMS, we’re proud to say that this past year has been our most efficient and impactful one to date. Thanks to our dedicated team, streamlined operations, and commitment to service, we’ve raised the bar on what it means to deliver fast, safe, and high-quality medical transport. Efficiency isn’t just about speed, it’s about quality, care, and delivering on our promises. This year proved what we’re capable of, and we’re just getting started.
What Made This Year Exceptional:
Faster Response Times.
Expanded Service Coverage.
Improved Scheduling & Dispatch.
Higher Patient Satisfaction.
Workforce Growth & Training.
Why Choose Us
Reason For Choosing Us
Trusted & Certified
We’re a fully licensed and certified EMS provider, following the highest standards in emergency and non-emergency medical transport. Our reputation is built on reliability, transparency, and regulatory compliance.
24/7 Availability
Medical needs don’t wait — and neither do we. Our services are available around the clock, ensuring you have support anytime, anywhere.
Modern, Well-Equipped Fleet
Our vehicles are equipped with the latest in medical technology, from Basic Life Support (BLS) to Mobile Intensive Care Units (MICU), to provide the right level of care every time.
Fast Response Times
Efficiency saves lives. Our dispatch and routing systems are designed to minimize delays and maximize outcomes — every second counts.
Clear Communication
From your first call to the final drop-off, we keep you informed. No surprises, no confusion, just clear, honest service.
Compassionate Care
We treat every patient like family. Respect, empathy, and understanding are at the heart of everything we do.